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Customer Success - Working Student

 (f/m)

Are you a natural at helping people and making complex tasks look easy? Working Student WANTED :)

shyftplan

shyftplan members

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What we do

We are changing the way companies communicate with and manage their employees. While our core product is scheduling, shyftplan brings everything together - offering solutions for absence management, time tracking, working time accounts, HR management, payroll and much more to come. Be a part of this exciting journey enabling easy and efficient communication for thousands of companies and delivering happiness to employees all over the world!

Why we do

Our vision is to digitize that last mile communication between company and employee. We dispose of manual processes, strengthen the connection to the employee and thus provide a higher employee satisfaction.

How we do

Here at shyftplan, we value authenticity in everything we do and strive to provide our people with what they need to grow and be successful - a cause, a community and a career.

We are always on the lookout for skilled, empathetic and authentic individuals, who want to become part of our thriving team!

Description

Are you a natural at helping people and making complex tasks look easy? Then this Working Student opportunity might just be the right thing for you.

What would your tasks look like?
Every day we have thousands of users from 16 different countries.
shyftplan is very easy to use but can get quite complex beneath the surface and every customer has its own workflows and processes that have to be implemented in the tool. This means that we at shyftplan need to quickly understand the specific situation of our customer and get creative in finding the perfect solution for them!

As our Working Student, you will be part of our customer happiness team. You support our customers with onboarding, product demos (remote) and solve technical problems.
You team up with other internal units to offer the best customer experience out there!

We offer substantial training and onboarding, student-friendly time allocation and full integration in our team, with the chance to get a deep insight in the operations of a growing tech startup.

***Your Profile***

This job is perfect for you, if you
... have a strong interest in software and tools, with the ability to successfully explain complex topics to different audiences
... are able to empathize with people to assess and address customer needs effectively
... have a native level German, business proficient in English
... love to learn as much as you love to share your knowledge with others

First experience in customer service or other customer facing roles is a big plus (tech or non-tech).

Does this sound like something you'd like to do? Please apply with your Wantedly profile and meet us for a chat!

Basic info
Looking for Customer Success - Working Student

 (f/m)
Job type Internship / Contract work/part-time
Special features Available to talk on Skype / Foreign nationalities welcome / Students welcome / Free snacks/lunch
Company info
Industries IT (Telecom/SI/Software) / Human Resources / Nursing Care

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Location

Ritterstr. 3, 10969 Berlin