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Trainer (m/w) im Bereich Customer Care

Unser Customer Care Team braucht deine Weisheit!


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What we do

200 million+ small businesses around the world are working hard every day to create a unique customer experience. We founded enfore to re-imagine how these businesses utilize technology and to enable them to stay competitive in a connected world.

Why we do

  • Für Supermärkte...
  • ... oder auch Fashion Sellers!

Our founder Marco Boerries is a German entrepreneur with a passion for making ideas work. enfore AG is his fourth start-up and was founded in 2009 as NumberFour AG.

He founded his first company Star Division, inspired by a Silicon Valley school exchange, as a 16-year-old back in 1985. The company created the popular office suite StarOffice and later Star Division was sold to Sun Microsystems in 1999 and Marco stayed on as Vice President.

He started his second company Star Finanz as a joint-venture with the Deutsche Sparkassen Organisation in 1996, to re-invent online banking with StarMoney – that became the leading product in Germany. Marco sold his share in StarFinanz to his joint venture partners in 2001.

We have a bold vision: In the future every small business should enjoy similar efficiencies and scale-effects that historically were only available to large enterprises.

"I deeply care about enabling small businesses to become more competitive and successful. Having started four businesses myself, I know how hard and rewarding it can be at the same time. Small is beautiful!"
- Marco Boerries, Founder & CEO

How we do

  • Our CEO Marco gained worldwide fame as the creator of Open Office.

Buzzing with energy, enthusiasm and experience, an amazing team of all ages and nationalities is excited by the challenge of pushing the limits of business, technology, design – and their own potential.
On a mission since 2009, this close-knit team has crafted a solid, comprehensive foundation of something truly amazing: A software platform to make things easier for small businesses, and enable them to be more competitive.

With a keen eye for the big picture, all the way down to smallest detail, these specialists stick to one simple rule: Does each design or feature meet our requirements and objective? If the answer is no, it’s back to the drawing board!
They pour their heart and soul into a platform and apps that are beautifully designed and quite sophisticated under the hood. To achieve this and to bring order to the complexity, it requires plenty of talent, passion, perseverance and determination. So that in the end we can say “It Just Works”.

We take great care in hiring new enfore’lers. That’s why our hiring process may differ from what you have experienced in other companies. When you’re interested in a position in our engineering team, we will test your programming skills. We want to know if you are just applying a programming language or a framework or if you have really understood the underlying concepts and principles. Are you interested in a position outside of the engineering team, we like to assess your skills with an appropriate exercise, too (e.g. a presentation or another sort of work example).
During the in-person interviews, you will have the chance to meet your potential new colleagues from different roles across the company. And you will also experience the great working environment in our offices in Berlin or Hamburg.


Als erfahrener Trainer (m/w) im Bereich Customer Care hilfst du uns, einen optimalen Service für unsere Kunden zu bieten. Mit deinen Trainings versetzt du unsere Inhouse Kundenbetreuungsteams als auch die Service- und Vertriebsmitarbeiter bei unseren Partnern in die Lage, alle Fragen zu unseren Produkten und Services beantworten und beraten zu können. Du arbeitest in einem internationalen Team und in einer kollegialen Atmosphäre, die uns dabei hilft, Herausforderungen zu meistern und unsere Ziele zu erreichen.

Deine Aufgaben:
+ Du konzipierst unsere fachlichen und technischen Trainings für Präsenzschulungen und “eLearnings”
+ Du führst Trainings für unsere Inhouse Care Teams durch und gibst Referenztrainings für externe Trainer und Partner (Train the Trainer)
+ Du erstellst die dafür notwendigen Schulungsunterlagen in den unterschiedlichen Medien und hältst diese up to date
+ Du entwickelst Instrumente zur Überprüfung der Trainingserfolge
Anhand der Ergebnisse leitest du Maßnahmen zur Verbesserung der Trainingskonzepte und Trainings ab

+ Mehrjährige Berufserfahrung als Trainer im Customer Care eines Unternehmens mit >1 Mio. Endkunden
+ abgeschlossene Hochschulausbildung, idealerweise im Bereich Kommunikationswissenschaften oder vergleichbare Abschlüsse mit entsprechender Berufspraxis
+ Erfahrung mit eLearning Tools und Webinar-Trainings
+ Fähigkeit zur adressatengerechten Aufbereitung komplexer Sachverhalte
+ Kenntnisse in der Trainingsmethodik und exzellente didaktische Fähigkeiten
+ Sehr gute Englischkenntnisse

Dinge, mit denen Du bei enfore zusätzlich punkten kannst:
+ Erfahrung mit Kommunikationstrainings
+ Coachingausbildung
+ Weitere Fremdsprache

Fragen? Wir freuen uns von Dir zu hören!

Basic info
Looking for Trainer (m/w) im Bereich Customer Care
Job type Full-time
Company info
Industries IT (Internet/Mobile) / IT (Telecom/SI/Software) / Electronics / Electrical Equipment

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Stresemannstraße 123, 10963 Berlin